There are many broken systems (government, education, mental health, nursing homes, business) that negatively impact most people. It causes them distress, anger, and frustration. Professor Keely shares their anger because it shouldn't be that difficult for systems to "do the right thing" instead of being bogged down in bureaucracy or intentional misinformation. She is excellent at getting what she wants for herself and her friends/family.

 

So she is finalizing the development of a podcast to offer recommendations based on her expert experience to get around broken systems, getting money back that companies try to keep, advice for those who are advocates, performing business critiques, and taking questions from the public about their unique situations to offer her advice and recommendations.